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L’abonnement 10 mois et l’abonnement annuel ne peuvent pas être suspendus. L’abonnement permanent est possible une seule fois pour une durée de 1 ou 2 mois consécutifs maximum sur une période de 12 mois à condition que le Vendeur soit prévenu, par écrit, au plus tard le 20 du dernier mois d’utilisation, cachet de la poste faisant foi.

\r\n

Les demandes de suspension doivent être adressées :

\r\n

Par voie postale à Keolis Lille Métropole - Service Résiliations et suspensions - BP 51009 - 59701 MARCQ EN BAROEUL Cedex
Par le formulaire de demande de suspension

\r\n

","show":false,"index":true,"slug":"faq-96"},{"question":"Comment obtenir un justificatif de paiement ?","response":"

Il est parfois nécessaire d'obtenir un justificatif de paiement pour votre abonnement. ilévia vous offre deux options pour obtenir ce document :

\r\n

Justificatif en ligne : Vous pouvez facilement obtenir un justificatif de paiement en ligne. Il vous suffit de vous connecter à votre espace personnel ou d’en faire la demande ici : https://www.ilevia.fr/contact/...

\r\n

Justificatif en station : Vous pouvez également récupérer un justificatif en station lors de l'achat de votre abonnement en borne automatique. ilévia met tout en œuvre pour rendre cette démarche aussi pratique que possible.

","show":false,"index":true,"slug":"faq-391"},{"question":"Où acheter mon abonnement 4-25 ans ? ","response":"

Que vous possédiez déjà une carte Pass Pass ou non :

\r\n

Sur ilevia.fr en remplissant le formulaire après la mise au panier de ce titre de transport
Par courrier ou en agence ilévia en communiquant le formulaire d’adhésion renseigné, et muni des pièces justificatives demandées

\r\n

Faites votre demande avant le 20 du mois précédant le début de votre abonnement.

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